Integrator Support - Dashboard

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KPIs

KPI

KPI

KPI

KPI

Integrator satisfaction

Survey

  • Overall level of difficulty of integration (1 – Very difficult, 2 – Difficult , 3 – Easy, 4 – Very easy, 0 - Unsure)

  • Documentation / Devhub (1 – Very dissatisfied, 2 – Dissatisfied, 3 – Satisfied, 4 – Very satisfied, 0 - Unsure)

  • Technical support (1 – Very dissatisfied, 2 – Dissatisfied, 3 – Satisfied, 4 – Very satisfied, 0 - Unsure)

  • SDK / Libraries (1 – Very complex, 2 – Complex, 3 – Satisfactory, 4 – Simple, 0 – Unsure)

Acquire FIO Integrations (FIO team) satisfaction

Survey:

  • Overall level of difficulty of integration (1 – Very difficult, 2 – Difficult , 3 – Easy, 4 – Very easy, 0 - Unsure)

  • Documentation / Devhub (1 – Very dissatisfied, 2 – Dissatisfied, 3 – Satisfied, 4 – Very satisfied, 0 - Unsure)

  • Technical support (1 – Very dissatisfied, 2 – Dissatisfied, 3 – Satisfied, 4 – Very satisfied, 0 - Unsure) 

  • SDK / Libraries (1 – Very complex, 2 – Complex, 3 – Satisfactory, 4 – Simple, 0 – Unsure)

FIO Data Services uptime

  • Devhub uptime

SDK feature coverage

  • SDK feature coverage (percent of chain actions are covered by the SDK)

SDK time to release

  • SDK time to integration of new features (Difference between fio.contracts mainnet release and the related SDK release)

Community engagement

  • % community commits (community / total, average for all releases)

Typescript SDK Simplify / Refactor