Emails

Owned by Pawel Mastalerz
Last updated: Mar 27, 2023
7 min read

Overview

Transactional emails sent by the Dashboard and all associated functionality will be defined.

UX

UX Assets - Sketch Inspect

UX Clickable Prototype - Overflow

Settings

Variable

Test

Prod

Variable

Test

Prod

Marketing API key

…DXOZ

…eTdj

Marketing list ID

5

4

Transactional from email

dashboard@fioprotocol.io

dashboard@fioprotocol.io

Transactional from name

FIO Dashboard

FIO Dashboard

General Requirements

Requirements

Details

Requirements

Details

Transactional Emails

Transactional email are sent using Amazon SES

Marketing API

Marketing list management is done using SendInBlue API:

SDKs: https://developers.sendinblue.com/docs/api-clients

Marketing list management

When a user creates and account and checks “Receive periodic updates and promotional emails from FIO” the user is added to the marketing list using Create a contact :

  • email - users email address

  • attributes

    • listIds: see Marketing list ID above

    • updateEnabled = true

UX

Made with Overflow

Transactional Emails

Email

Trigger

Subject

Text

Email

Trigger

Subject

Text

Confirm email

 

  • New account is created

  • Email address is changed

FIO Dashboard - please confirm your email

Hi!,

Please click the link below to confirm your email.

https://link

If the button above does not work, please use this link:

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Account Created

 

  • Account is Created

Welcome to FIO Dashboard.

Thank you for creating a FIO Dashboard account!

Please remember that for your security FIO Dashboard Team does not have access to your password or your private keys. We cannot reset your password in case you forget it, like many website do. It is very important that you write down your password in a secure location.

You should also set-up Password Recovery, which will require you to set-up two secret questions and answers and send an email to you to access Password Recovery in the future. If you forget the password, you will be asked to click a link in the Password Recovery email and answer the secret questions. If you do not have access to the email or do not remember the secret answers, FIO Dashboard Team will not be able to reset your password and you will not be able to access the FIO Dashboard.

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Password Recovery

 

  • Password recovery is set-up

FIO Dashboard recovery link

Hi,

Please keep this email and the recovery link below to access FIO Dashboard in case you lose your password. Without this email and recover link, you will not be able to recover your account.

https://…(IamArecoveryLinl.com)

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

 

Notification Emails

Visual

Trigger

Subject

Content

Visual

Trigger

Subject

Content

New FIO Requests

 

You have received a new FIO request.

Hi,

You have received a new FIO request.

FIO Request Details:

Date/Time

Requestor

To

Amount

Chain

Memo

CTA: Pay Request

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Rejections on Sent Requests

 

Your FIO request has been rejected.

Hi,

Your FIO request has been rejected.

FIO Request Details:

Date/Time

Requesting FIO Address

Request Sent To

Amount

Chain

ID

Memo

CTA: View Request

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Approvals on Sent Requests

 

Your FIO request has been approved.

Hi,

Your FIO request has been approved.

FIO Request Details:

Date/Time

Requesting FIO Address

Request Sent To

Amount

Chain

ID

Memo

CTA: View Request

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Balance Change

 

Additional requirements:

  • User should never received more than one email per hour per wallet.

You FIO balance has changed.

Hi,

Your FIO balance has changed.

FIO Balance Details:

Date/Time

FIO Balance Change

New FIO Balance

CTA: View Balance

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Expiring Domains

 

  • A FIO domain has reached a 30 day window until date of expiration

  • A domain has expired - Date of expiration to day 30

  • A domain has expired - Day 30 to Day 90

  • A domain has expired - Day 90+

  • and FIO Domain Expiration Notification enabled in Settings | Main Settings

Additional requirements:

  • Emails should be grouped by day by type, meaning a user should never received more than one email per type, e.g. max 1 email per day with “Your FIO domain is about to expire.”, 1 email per day with “Your FIO domain has expired.”. If more than one domain qualifies, include all domains in a single email.

  • Your FIO domain(s) are about to expire.

  • Your FIO domain(s) have expired.

  • Your FIO domain(s) have expired and will be burned.

  • Your FIO domain(s) and associated addresses have been burned.

Hi,

Your FIO domain(s) are about to expire.

FIO Domain Details:

FIO Domain Name Title

Expiration Date Title

Domain Name

Expiration Date

CTA: Renew Domain(s)

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

 

Hi,

Your FIO domain(s) have expired.

…

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

 

Hi,

Your FIO domain(s) have expired and will be burned.

…

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

 

Hi,

Your FIO domain(s) and associated addresses have been burned.

…

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Low Bundle Count

 

  • Bundle count has dropped below a minimum threshold of 25 remaining and Low Bundles Notification enabled in Settings | Main Settings

Your remaining FIO bundled transactions is low.

Hi,

Your remaining FIO bundled transactions is low.

FIO Bundle Details:

FIO Address Name Title

Bundle Remaining Title

FIO Address

Remaining Bundels

CTA: Renew Bundles

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

Purchase Confirmation Emails

Email

Trigger(s)

Subject

Text

Email

Trigger(s)

Subject

Text

Purchase with FIO

Purchase with Credit/Debit Card

 

  • User has made a purchase with FIO

  • User has made a purchase with credit or debit card

FIO dashboard purchase confirmation - Order ABC123

  • Order numbers are displayed as alphanumeric

Hi,

Please find attached your confirmation of purchase.

Purchase Details:

Transaction Details

  • Domain Purchase

    • Display: domainname

  • FIO Crypto Handle & Domain Purchase

    • Display: name@customdomainname

  • FIO Crypto Handle with free public domain

    • name@publicdomainname

  • FIO Crypto Handle with owned custom domain

    • name@customdomainname

  • Domain Renewal

    • Display: domainname - renewal X year(s)

  • Add 100 Bundled Transactions

    • Display: name@publicdomainname - add 100 bundles

    • Display: name@customdomainname - add 100 bundles

Amount Display

  • If paid Credit/Debit Card - Display USDC Only

  • If paid with FIO - Display USDC & FIO Equivalent

Payment Details:

Total Cost Display

  • If paid with FIO - Display USDC & FIO Equivalent

  • If paid Credit/Debit Card - Display USD Only

Paid With (specified FIO wallet)

  • If paid with FIO - Display FIO wallet used

  • If paid Credit/Debit Card - Display stripe payment type and last 4 digits of the card (Visa ending in 0000)

Transaction ID

  • Order numbers are displayed as alphanumeric

CTA: View Order Details

  • Action - Link to order details in the dashboard

If the button above does not work, please use this link:

https://…

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Dashboard Support.

 

 

Admin Emails

Email

Trigger

Subject

Text

Email

Trigger

Subject

Text

Admin User Invite Email

 

  • New Admin User invited from Admin interface

You are invited to join FIO Dashboard Admin

Hi,

You have been invited to join the FIO Dashboard Admin. Please follow this link to set-up your account:

https://…(link to New Admin User Setup Page)

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.

 

Admin User Reset Password Email

  • Password reset clicked in Admin interface

Password reset FIO Dashboard Admin

Hi,

You can reset your password here:

https://…(link to Admin User Password Reset Page)

Best wishes,

The FIO Dashboard Team

Have questions?

You can raise a FIO Support request from the FIO Help Center.