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KPI

KPI

Integrator satisfaction

SurveyA.

  • Overall level of difficulty of integration (1 – Very difficult, 2 – Difficult , 3 –

Neutral

  • Easy, 4 –

Easy, 5 –

  • Very easy, 0 - Unsure)

B.

  • Documentation / Devhub (1 – Very dissatisfied, 2 – Dissatisfied, 3 –

Unsure

  • Satisfied, 4 –

Satisfied, 5 –

  • Very satisfied, 0 - Unsure)

C.

  • Technical support (1 – Very dissatisfied, 2 – Dissatisfied, 3 –

Unsure

  • Satisfied, 4 –

Satisfied, 5 –

  • Very satisfied, 0 - Unsure)

D.

  • SDK / Libraries (1 – Very complex, 2 – Complex, 3 – Satisfactory, 4 – Simple,

5

  • 0 –

Very Simple

  • Unsure)

Acquire FIO Integrations (FIO team) satisfaction

Survey:A.

  • Overall level of difficulty of

integration 

  • integration (1 – Very difficult, 2 – Difficult , 3 –

Neutral

  • Easy, 4 –

Easy, 5 –

  • Very easy, 0 - Unsure)

B.

  • Documentation /

Devhub 

  • Devhub (1 – Very dissatisfied, 2 – Dissatisfied, 3 –

Unsure

  • Satisfied, 4 –

Satisfied, 5 –

  • Very satisfied, 0 - Unsure)

C.

  • Technical

support 

  • support (1 – Very dissatisfied, 2 – Dissatisfied, 3 –

Unsure

  • Satisfied, 4

– Satisfied, 5

  • – Very satisfied, 0 - Unsure) 

D.

  • SDK /

Libraries 

  • Libraries (1 – Very complex, 2 – Complex, 3 – Satisfactory, 4 – Simple,

5

  • 0 –

Very Simple

  • Unsure)

FIO Data Services uptime

  • Devhub uptime

SDK satisfaction

Question on integrator survey

feature coverage

  • SDK feature coverage

and

  • (percent of chain actions are covered by the SDK)

SDK time to release

  • SDK time to integration of new features SDK feature coverage(Difference between fio.contracts mainnet release and the related SDK release)

Community engagement

  • % community commits (community / total, average for all releases)

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