DRAFT 2022-09 Integration Support - Quarterly Report

KPIs

KPI

Completed Jul-Sep 2022

Tasks for Oct-Dec 2022

KPI

Completed Jul-Sep 2022

Tasks for Oct-Dec 2022

(General tasks)

 

  • Create KPI reporting dashboard

Integrator satisfaction

  • Created Integrator Survey

  • Review with Emily to create combined survey?

  • Emily to send to integrators

  • Review survey results and identify tasks to improve

Acquire FIO Integrations (FIO team) satisfaction

  • No work done

  • Create internal survey

FIO Data Services uptime

  • Cataloged services

  • Establish baseline target

  • Collect monthly data

SDK satisfaction

  • Added question to survey

  • Emily to send to integrators

  • Review survey results and identify tasks to improve

SDK feature coverage and time to release

Is this a meaningful KPI?

  • Steering committee wants this KPI

  • Add to Dashboard

  • Integrator satisfaction (based on post-integration survey)

  • Acquire FIO Integrations (FIO team) satisfaction

  • FIO Data Services uptime SLA

  • SDK time to integration of new features (after release to chain)

Survey

Overall level of difficulty of integration

1 – Very difficult

2 – Difficult

3 – Neutral

4 – Easy

5 – Very easy

Recommended improvements:

 

Documentation (https://developers.fioprotocol.io)

1 – Poor

2 – Fair

3 – Good

4 – Very good

5 – Excellent

Recommended improvements:

 

Technical support

1 – Very dissatisfied

2 – Dissatisfied

3 – Unsure

4 – Satisfied

5 – Very satisfied

Recommended improvements:

 

SDK

1 – Poor

2 – Fair

3 – Good

4 – Very good

5 – Excellent

Recommended improvements:

Integrator satisfaction

Question

Integrator 1

Integrator 2

Integrator 2

Question

Integrator 1

Integrator 2

Integrator 2

Integration Features (Filled out FIO team)

 

 

 

Overall level of difficulty of integration

(1 – Very difficult, 2 – Difficult, 3 – Neutral, 4 – Easy, 5 – Very easy)

 

 

 

Documentation

(1 – Poor, 2 – Fair, 3 – Good, 4 – Very good, 5 – Excellent)

 

 

 

Technical support

(1 – Very dissatisfied, 2 – Dissatisfied, 3 – Unsure, 4 – Satisfied, 5 – Very satisfied)

 

 

 

SDK

(1 – Poor, 2 – Fair, 3 – Good, 4 – Very good, 5 – Excellent)

 

 

 

Questions

  • Would it make sense to remove this WP and move the budget and resources into the Partner Success and Core Chain WPs?

    • Does the steering committee think it is important to track this project and cares about the KPIs?

    • Technical support and QA for partners is done in the Partner Success WP

    • Partners require support for their API nodes which is in the Core Chain WP

    • Both the API and SDKs (and the associated documentation) are used by integrators. So, why have them in separate groups?

    • SDK features are closely tied to API features.

    • 6/23/22 Steering committee meeting - Decision made to keep this as a separate WP for now.

  • Other KPIs that would be helpful

    • 6/23/22 Steering committee meeting - No additional KPIs suggested.