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KPIs

KPI	Summary	Next Steps
(General tasks)		Create KPI reporting dashboard
Integrator satisfaction	Created Integrator Survey	Review with Emily to create combined survey? Emily to send to integrators Review survey results and identify tasks to improve
Acquire FIO Integrations (FIO team) satisfaction	No work done	Create internal survey
FIO Data Services uptime	Cataloged services	Establish baseline target Collect monthly data
SDK satisfaction	Added question to survey	Emily to send to integrators Review survey results and identify tasks to improve
SDK feature coverage and time to release	Is this a meaningful KPI? Steering committee wants this KPI	Add to Dashboard

Overall level of difficulty of integration

1 – Very difficult

2 – Difficult

3 – Neutral

4 – Easy

5 – Very easy

Recommended improvements:

1 – Poor

2 – Fair

3 – Good

4 – Very good

5 – Excellent

Recommended improvements:

Technical support

1 – Very dissatisfied

2 – Dissatisfied

3 – Unsure

4 – Satisfied

5 – Very satisfied

Recommended improvements:

SDK

1 – Poor

2 – Fair

3 – Good

4 – Very good

5 – Excellent

Recommended improvements:

Question	Integrator 1	Integrator 2	Integrator 2
Integration Features (Filled out FIO team)
Overall level of difficulty of integration (1 – Very difficult, 2 – Difficult, 3 – Neutral, 4 – Easy, 5 – Very easy)
Documentation (1 – Poor, 2 – Fair, 3 – Good, 4 – Very good, 5 – Excellent)
Technical support (1 – Very dissatisfied, 2 – Dissatisfied, 3 – Unsure, 4 – Satisfied, 5 – Very satisfied)
SDK (1 – Poor, 2 – Fair, 3 – Good, 4 – Very good, 5 – Excellent)

Would it make sense to remove this WP and move the budget and resources into the Partner Success and Core Chain WPs?
- Does the steering committee think it is important to track this project and cares about the KPIs?
- Technical support and QA for partners is done in the Partner Success WP
- Partners require support for their API nodes which is in the Core Chain WP
- Both the API and SDKs (and the associated documentation) are used by integrators. So, why have them in separate groups?
- SDK features are closely tied to API features.
- 6/23/22 Steering committee meeting - Decision made to keep this as a separate WP for now.
Other KPIs that would be helpful
- 6/23/22 Steering committee meeting - No additional KPIs suggested.