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KPIs

KPI

Summary

Next Steps

(General tasks)

  • Create KPI reporting dashboard

Integrator satisfaction

  • Created Integrator Survey

  • Review with Emily to create combined survey?

  • Sent Emily to send to integrators

  • Review survey results and identify tasks to improve

Acquire FIO Integrations (FIO team) satisfaction

  • No work done

  • Create internal survey

FIO Data Services uptime

  • Cataloged services

  • Establish baseline target

  • Collect monthly data

SDK satisfaction

  • Added question to survey

  • Sent Emily to send to integrators

  • Review survey results and identify tasks to improve

SDK feature coverage and time to release

Is this a meaningful KPI?

  • Steering committee wants this KPI

  • Add to Dashboard

  • Integrator satisfaction (based on post-integration survey)

  • Acquire FIO Integrations (FIO team) satisfaction

  • FIO Data Services uptime SLA

  • SDK time to integration of new features (after release to chain)

Survey

Overall level of difficulty of integration

...

  • Would it make sense to remove this WP and move the budget and resources into the Partner Success and Core Chain WPs?

    • Does the steering committee think it is important to track this project and cares about the KPIs?

    • Technical support and QA for partners is done in the Partner Success WP

    • Partners require support for their API nodes which is in the Core Chain WP

    • Both the API and SDKs (and the associated documentation) are used by integrators. So, why have them in separate groups?

    • SDK features are closely tied to API features.

    • 6/23/22 Steering committee meeting - Decision made to keep this as a separate WP for now.

  • Other KPIs that would be helpful

    • 6/23/22 Steering committee meeting - No additional KPIs suggested.