{"xsrfToken":"1baec5d7969d00a92416605059be68b4741908b7_lout","branding":{"id":"4","key":"fds","name":"FIO App Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the FIO Help Center","sharedPortalName":"FIO Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the FIO Help Center","sharedPortalName":"FIO Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007bff","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"fds","projectId":10023,"serviceDeskId":4,"name":"FIO App Support","description":"<p>Welcome! You can raise a request for FIO App Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"36","name":"FIO Wallet Snap","descriptionHtml":"","callToAction":"FIO Wallet Snap","introHtml":"<p>Chose this if you have questions related to the FIO Wallet MetaMask Snap.</p>","icon":10561,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[5],"key":""},{"id":"35","name":"Issue with wrapping or unwrapping","descriptionHtml":"","callToAction":"Issue with wrapping or unwrapping","introHtml":"<p>Choose this if you are having issues with wrapping or unwrapping FIO Tokens or FIO Domains</p>","icon":10507,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[5],"key":""},{"id":"30","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[5],"key":""},{"id":"28","name":"Questions about orders","descriptionHtml":"","callToAction":"Questions about orders","introHtml":"<p>Choose this if you have questions about your order.</p>","icon":10536,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[5],"key":""},{"id":"32","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[5],"key":""},{"id":"34","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[5],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"5":[36,28,35,30,32,34]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2Q4MTUyMC1hMzdiLTRhMzUtODM1Yy01N2E5NGUwNDExNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5NzcyNTIsIm5iZiI6MTc0NTk3NjA1Mn0.CqgG6U1H-HqGFw0c3lb_DoKGloNcudvtGvQ6gcpOcXs","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"27d81520-a37b-4a35-835c-57a94e04116f","tokenDurationInMins":20}},"reqCreate":{"id":28,"projectId":10023,"form":{"name":"Questions about orders","descriptionHtml":"","callToAction":"Questions about orders","intro":"<p>Choose this if you have questions about your order.</p>","instructions":"","icon":10536,"iconUrl":"https://fioprotocol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["2"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/28","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/28","calendarParams":{"firstDay":0,"date":"2025-04-29T19:20:52-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2Q4MTUyMC1hMzdiLTRhMzUtODM1Yy01N2E5NGUwNDExNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5NzcyNTIsIm5iZiI6MTc0NTk3NjA1Mn0.CqgG6U1H-HqGFw0c3lb_DoKGloNcudvtGvQ6gcpOcXs","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"27d81520-a37b-4a35-835c-57a94e04116f","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fioprotocol","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1baec5d7969d00a92416605059be68b4741908b7_lout","baseUrl":"https://fioprotocol.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fioprotocol.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"27d81520-a37b-4a35-835c-57a94e04116f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"991459a952b841d78912942f7db563d1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}